Privacy Policy

Last updated: 12-09-2026

At Marcellos, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or place an order.

By using our website, you acknowledge that your personal information may be processed as described in this Policy.

1. About Us

Marcellos is an online retail business based in South Africa.

Contact: supportmarcellos@gmail.com

2. Information We Collect

We may collect information you provide when you:

• Create an account or place an order.

• Contact our customer-support team.

• Subscribe to marketing communications.

• Complete a form or otherwise interact with our website.

This may include your name, email address, telephone number, delivery address, billing details, and order information.

We may also collect certain technical information, such as your IP address, browser type, device information, and how you interact with our website.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Arrange delivery and provide tracking information.

• Process payments through our payment providers.

• Respond to questions and provide customer support.

• Send order confirmations, delivery updates, and other service-related communications.

• Improve our website, products, and customer experience.

• Send marketing communications where you have provided the appropriate consent.

• Prevent fraud, protect our website, and comply with applicable legal obligations.

4. Payment Information

Payments may be processed through third-party payment providers.

Marcellos does not need to store your full payment-card details to process an order. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

5. Sharing Your Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business, including:

• Payment processors.

• Courier and delivery providers.

• Website, hosting, and technology service providers.

• Customer-support or marketing service providers.

• Legal or regulatory authorities where required by law.

We do not sell your personal information to third parties.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, or updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting supportmarcellos@gmail.com.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, and improve your experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, provide our services, maintain business records, and comply with applicable legal obligations.

10. Your Rights

Subject to applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

To exercise an applicable right, contact supportmarcellos@gmail.com.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date indicates when it was most recently revised.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

supportmarcellos@gmail.com